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How does GiftTool work?
Setting up your GiftTool services is easy! We can usually set up your
account within 2-3 business days, building and hosting secure pages that
have the same look and feel as your own website. Once your account
is set up, all you have to do is log into your account to adjust your settings;
create your donation pages, registration forms, eStore and eSurveys;
and copy the links into your website. It's all very simple.
When a visitor to your site wants to interact with the service or
make a credit card payment, GiftTool's secure servers authenticate
the connection and securely receive the customer's credit card and personal
information. After conducting a transaction, each customer is shown a
confirmation screen and is sent a confirmation email. Registrants and
shoppers receive a full listing of all selections made and amount totals.
Donors will receive a "Thank you" message that your organization can customize.
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What are the benefits of using GiftTool?
The benefits of GiftTool’s fully configurable, hosted ePhilanthropy and
eCommerce solution are many:
Maintains your branding: Benefit from a comprehensive set of
integrated eCommerce services that become a transparent extension
to your organization’s website, providing a custom look and feel - without
a custom price. GiftTool will format all template pages to identically
match your website with all navigation links. Whenever your website changes
in future, GiftTool will reflect these changes at no extra cost.
Easy to customize and administer: With your secure password, you can
easily customize your online pages and confirmation emails using the
GiftTool Wizards. When satisfied with the look and functionality,
launching the application is a straightforward process - simply add the
links to your website. When requirements change in the future, you
can easily modify the text or add new events, products, targeted giving
programs, or memberships, etc. With a click of the button, changes will
be instantly reflected when saved.
From your account, you can manage your monthly donors and your eStore order
fulfillment. You will also be able to search for member or event registrant
profiles -- viewing past transactions, updating contact information, and
recording cheque payments to keep balance due reporting updated.
Comprehensive reporting capabilities:GiftTool provides a robust and
user-friendly reporting system, which will enable your organization to easily
view reports based on all of your online activities. The data is available for
analysis at any time. You can download all data in a variety of Excel report
formats for easy importation into other systems. GiftTool reporting can
enhance your ability to track results and learn from past campaigns --
improving results over time. GiftTool reporting also provides
a valuable audit trail of all online transactions and cancellations.
Robust, proven system that benefits from continuous upgrades: During
the past 7 years, GiftTool has been providing online eCommerce services to
a large variety of business and non-profit clients with a robust, proven
hosted software system. From the onset, the GiftTool system has been built
to handle an extremely high level of transaction volumes and concurrent users.
Additionally, all GiftTool clients benefit from constant service upgrades and
new features based on the requests of our many clients.
Secure, reliable online credit card processing:
Enterprise-strength security is a critical component of GiftTool’s business
in order to protect the customers’ credit card transactions & confidential
information. GiftTool employs the latest encryption technology meeting the
security standards of the Payment Card Industry (PCI) -- to ensure credit card
payments are secure before, during, and after every transaction. Each transaction
is encoded using 128-bit encryption and includes SHA1 one-way data encryption,
inbound / outbound state packet filtering, and permission-based application level
security. GiftTool is able to seamlessly connect to a variety of payment gateway
/ internet merchant account solutions (in both CAD & USD).
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How much does it cost to use GiftTool?
GiftTool strives to keep its costs low and pass on the savings to you. We
structure our pricing for all our services with low upfront & maintenance
costs, and variable fees that are discounted as your volume grows.
GiftTool will format your template page to identically match your website with
all your navigation links. You pay a one-time setup fee of only $250 per service
(receive a discount when you setup 2 or more services at once).
In addition to a small monthly fee, GiftTool charges a flat rate of $0.99
per transaction which is discounted for larger volumes. A credit card
administrative fee of $0.24 will be applied to each credit cards transaction,
plus the credit card fees charged by your internet merchant account gateway.
Your organization does not need to sign on for all services at once; instead you
can expand your use of GiftTool services as your needs grow. Furthermore, your
organization is not locked into a lengthy contract period -- our user agreement
is a simple arrangement allowing you to cancel any service with 1-month’s
notice. There are no extra hidden costs for training, support or maintenance.
And given the integrated modular approach of GiftTool, it's a simple process
to ensure scalability and add new functionality as needed.
For more details please contact us toll free at 1-877-665-8665 or email us at
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How do I receive my funds?
Your GiftTool services may be connected to an internet merchant account
gateway solution of your choice, which will handle the final processing of the
credit card transactions, disbursing any funds collected directly to your
bank account. Disbursement can occur on a weekly or daily basis depending
on your merchant account provider. At the end of every month, GiftTool
will send you an invoice for your GiftTool service fees.
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Why can't I do this myself?
The investment and technical expertise required make the cost of setting
up a service like GiftTool prohibitive for most small businesses,
organizations & non-profits. The price of labour, equipment and secure internet
connections would likely be more than your online revenues and donations.
And as with all online credit card transactions, security is a serious concern.
GiftTool employs computer security experts so you don't have to. Our specialists
ensure that GiftTool is always using the latest in security technology. Please
see GiftTool's Security Policy for more information.
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What do you do with the customer information you collect?
Short answer: Nothing. We store customer information only for accounting and
legal purposes. You can access all of the information we store about any one
of your customers (except their credit card information) and download it as
a Microsoft Excel file to add to your database. Please see GiftTool's strict
Privacy Policy for more information.
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What is this charge on my credit card?
If there is a charge on your VISA, MasterCard, American Express, Diners Club/enRoute,
or Discover Card statement that includes the word "GiftTool.com", then that
indicates that either you or someone with access to your card has had a financial
transaction with one of GiftTool's clients. Financial transactions include
purchasing goods or services online, registering for an event online, or making
a donation online.
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Don't see an answer to your question?
Please contact us toll free at 1-877-665-8665 or email us at
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About GiftTool