STC West Coast Chapter makes it easy for members and volunteers with GiftTool Event Registrar.

• GiftTool Event Registrar
• GiftTool Shopping Cart

Customer Profile
The STC (Society for Technical Communication) is an international organization of professionals who work in the broad field of technical communication. Their 18,000 members are active in chapters in North America, Europe, the Middle East, and Asia. The Canada West Coast Chapter in Vancouver, with 230 members, is growing fast. STC provides an important resource to keep members up-to-date, develop professional skills through STC workshops, meetings, and conferences, and share new ideas in the Society's journals and newsletters.

Challenge
The Paradox of Volunteering:

• One of the incentives for volunteering is that it can provide an opportunity to learn new skills or further develop existing ones.
• One of the problems is that when something has been developed by one volunteer, like a website, often the next volunteer does not have the same skills to maintain what was created to the same standard. Volunteers spend their time re-inventing the wheel.

Solution
STC CWC selected the GiftTool Event Registrar service and GiftTool Shopping Cart services to help them manage their chapter operations, relieve their volunteer stress, and bring value to their members. The integrated package of services offered by GiftTool can be easily incorporated into STC’s existing website --providing a seamless user experience.

Results
STC CWC has been using the GiftTool Event Registrar for several years. The ease and speed at which their volunteers are able to start using it was a definite encouragement to try other modules, and it has always been reliable and easy to use. With the GiftTool Event Registrar, STC CWC has seen:

• 20% increase in non-member attendance because volunteers have more time to promote events more widely.
• About 75% of registrants now pay online and managing registration at the door takes 60% less time using the attendee list.
• It now takes about half the time to set up an event and make it available online and because the information is stored online, it is accessible any time, from anywhere.
• Volunteers are happier because the software takes care of much of the rote work.
• Event listings are more consistent, and include useful features such as "Add to Calendar", "Get Driving Directions", and "Forward to a Friend".

Benefits
Key features of GiftTool are:

• Integrated suite of modules including an online registration and payment system, shopping cart, and sophisticated event management.
• Transparent integration with their chapter branding for seamless user experience.
• Easy-to-use system allowing volunteers to focus on more important issues.
• Affordable variable pricing that allows for easier budget control.