Events

WIL 2026

November 2 to 6

Were you aware that many highly successful women leaders often navigate their careers and lives by adopting these four keys to success:

These four themes are integral to their career choices and leadership approaches. Together, they present a richer, more intricate portrayal of successful women and provide chances for reflection and insight for those on their leadership paths.

1. Agency

What do we mean by agency? “Agency” refers to intentional actions taken toward achieving a desired goal. Agency is about taking control of your career, being your own pilot, and feeling as if you’re shaping your job, your leadership style, and your life.

2. Authenticity

Authenticity is being genuine and being yourself. As the lines between work and home life continue to blur, it’s more important than ever before for women to resist the urge to comply with policies, expectations, practices, and environments that are in opposition to their needs as leaders.

3. Connection

Connection involves a focus on relationships. A desire for closer friendships and family ties drove many of the goals, choices, and decisions of the women in our study. Even the busiest executives invest in connections, both personally and professionally. 

4. Wholeness

Wholeness represents the desire to seek roles beyond work or to unite different life roles into an integrated whole. During these uncertain times, wholeness can sound especially daunting for women who already feel overburdened and/or under-supported at work and home.

MCCA is hosting a week of sharing experiences with some of our leading Call Centre executives and trainers. Each session will highlight their individual journeys as industry leaders!

Join us to learn, collaborate and create!