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Transforming Customer Complaints into Opportunities - May 11
 Description

Transforming Customer Complaints into Opportunities

Complaints are not to be feared! If handled with empathy, they are an opportunity to create stronger customer relationships and opportunities for improvement. In this course, you will explore the variety of causes of complaints, identify ways to neutralize negative attitudes and follow a process that deals with both the emotional and logical elements of complaints. You will create approaches to maintain a positive attitude, even when dealing with difficult people and difficult issues.

Date: May 11

Time: 9:00 am to 12 noon | Virtual Delivery

Registration Fees:

Members: $79

Non-Members: $129

 

 Registration Fees View Waiver
Members Price
CAD
Spaces
Remaining
Transforming Customer Complaints into Opportunities  
  
$79.00
Yes
 
Non Members Price
CAD
Spaces
Remaining
Transforming Customer Complaints into Opportunities  
  
$129.00
Yes
 

Registration is now closed.


 

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Manitoba Customer Contact Association
1000 Waverley Street
Winnipeg, Manitoba
R3T 0P3

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