|Call Centre Emotional Intelligence|
Call Centre Emotional Intelligence
July 7, 2022
9 am to 12 noon
Why is emotional intelligence important for call center agents? How Does Emotional Intelligence Help You Be Successful? Companies that are committed to emotional intelligence outshine the competition. They constantly deliver better call center performance and provide excellent customer experiences.
Emotional Intelligence is the ability to manage ourselves and our relationships effectively by identifying, assessing, and managing the emotions of one's self, others, and groups. In this workshop, we explore the key components of emotional intelligence: Self-Awareness, Self-Management, Social Awareness, Internal Motivation and Social Skills
Gain a solid foundation of EI as we:
|Registration Fees||View Waiver|
Registration is now closed.
Manitoba Customer Contact Association
1000 Waverley Street