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Call Centre Emotional Intelligence
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Call Centre Emotional Intelligence

July 7, 2022

9 am to 12 noon

Why is emotional intelligence important for call center agents? How Does Emotional Intelligence Help You Be Successful? Companies that are committed to emotional intelligence outshine the competition. They constantly deliver better call center performance and provide excellent customer experiences.

Emotional Intelligence is the ability to manage ourselves and our relationships effectively by identifying, assessing, and managing the emotions of one's self, others, and groups. In this workshop, we explore the key components of emotional intelligence: Self-Awareness, Self-Management, Social Awareness, Internal Motivation and Social Skills

Gain a solid foundation of EI as we:

  • Define and discuss Emotional Intelligence (EI)
  • Self-assess your Emotional Intelligence while building EI skills
  • Discuss empathy and the importance of seeing multiple perspectives
  • Understand the Platinum Rule
  • Develop an action plan to work on Self-awareness and Emotional Intelligence

Registration: 

$99 members

$149 non-members

 

 Registration Fees View Waiver
Members Price
CAD
Spaces
Remaining
Call Centre Emotional Intelligence  
  
$99.00
Yes
 
Non Members Price
CAD
Spaces
Remaining
Call Centre Emotional Intelligence  
  
$149.00
Yes
 

Registration is now closed.


 

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Manitoba Customer Contact Association
1000 Waverley Street
Winnipeg, Manitoba
R3T 0P3

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