Events
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2023 Webinar Series - building a customer service strategy | ||||||||
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2023 Webinars
It doesn’t matter how great your product is: If your customer service is poor, people will complain about it, and you’ll lose customers.
The good news: It’s not impossible to turn things around. Transforming your customer service from mediocre to great won't happen overnight, though. It requires a serious commitment to meaningful change, a team of rockstar support professionals, and work across the entire organization.
TOPICS AND DATES:
Emotional Intelligence
Tuesday, August 15 - 9 am to 12 noon
Overview:
Teamwork Makes the Dreamwork
Wednesday, September 13 - 9 am to 12 noon
Overview:
Boosting your Social Intelligence
Tuesday, October 24 - 9 am to 12 noon
Overview:
What's Empathy got to DO with it
Friday, November 17 - 9 am to 12 noon
Overview:
The 3M's
Tuesday, December 5 - 9 am to 12 noon
Overview:
Registration:
Individual Member pricing:
Individual Non-member pricing:
Member Group Pricing:
Is your team looking for a group pricing structure to attend our 2023 Webinar series?
For other pricing options, contact the MCCA office at bruce@mcca.mb.ca. |
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