|2023 Webinar Series - building a customer service strategy|
It doesn’t matter how great your product is: If your customer service is poor, people will complain about it, and you’ll lose customers.
The good news: It’s not impossible to turn things around. Transforming your customer service from mediocre to great won't happen overnight, though. It requires a serious commitment to meaningful change, a team of rockstar support professionals, and work across the entire organization.
TOPICS AND DATES:
Tuesday, August 15 - 9 am to 12 noon
Teamwork Makes the Dreamwork
Wednesday, September 13 - 9 am to 12 noon
Boosting your Social Intelligence
Tuesday, October 24 - 9 am to 12 noon
What's Empathy got to DO with it
Friday, November 17 - 9 am to 12 noon
Tuesday, December 5 - 9 am to 12 noon
Individual Member pricing:
Individual Non-member pricing:
Member Group Pricing:
Is your team looking for a group pricing structure to attend our 2023 Webinar series?
For other pricing options, contact the MCCA office at firstname.lastname@example.org.