Building Better Supervisors

What you will Learn?

Coaching Workers to Peak Performance:  Understand the attributes of being an effective coach. Learn to establish performance benchmarks and the necessary supports that will help employees succeed.

Decision Making:  Examine the criteria for delegating decision making responsibilities and determine the degree to which others should be involved in decision making.

Introduction to Effective Communication:  Learn how to articulate in an accurate and concise manner and how to identify the elements in the communication process.

Facilitating Teamwork:  Learn how to define the characteristics of a team and the benefit of creating cohesive teams. Learn the stages of team development and a three-stage process to resolve conflicts.

Problem Solving:  Learn to articulate the importance of knowing how to solve problems and use tools and strategies to solve workplace issues.

Qualities of an Effective Supervisor:  Identify the key skills and attributes of an effective supervisor and assess your strengths and areas that require development.

What you will Gain.

• A defined process for coaching employees to peak performance

• The ability to draw on the diversity among team members to enhance results

• Tools and methods to solve workplace problems

• Strategies to support employees through the phases of change

• Approaches for enhancing employee engagement

• Increased productivity through the use of various task management techniques

Dates: November 15, 22, 29

Time for all sessions: 9:00 am to 3:00 pm | in-class delivery

Registration Fees:

Members: $650

Non-Members: $950