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2023 Building Better Supervisors | |||||||||||||||||||||||||||||||
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Building Better SupervisorsWhat you will Learn? Coaching Workers to Peak Performance: Understand the attributes of being an effective coach. Learn to establish performance benchmarks and the necessary supports that will help employees succeed. Decision Making: Examine the criteria for delegating decision making responsibilities and determine the degree to which others should be involved in decision making. Introduction to Effective Communication: Learn how to articulate in an accurate and concise manner and how to identify the elements in the communication process. Facilitating Teamwork: Learn how to define the characteristics of a team and the benefit of creating cohesive teams. Learn the stages of team development and a three-stage process to resolve conflicts. Problem Solving: Learn to articulate the importance of knowing how to solve problems and use tools and strategies to solve workplace issues. Qualities of an Effective Supervisor: Identify the key skills and attributes of an effective supervisor and assess your strengths and areas that require development. What you will Gain.
Dates: November 15, 22, 29 Time for all sessions: 9:00 am to 3:00 pm | in-class delivery Registration Fees: Members: $650 Non-Members: $950 |
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Registration Fees | View Waiver | ||||||||||||||||||||||||||||||
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Manitoba Customer Contact Association
1000 Waverley Street
Winnipeg, Manitoba
R3T 0P3