Business Processes - Practical Techniques and Frameworks

Globally popular business process management guru Alec Sharp is back in town this February. Don't miss out on this top-rated speaker!  

Professionals with skills in working with business processes are in a great position. Organisations everywhere are making serious efforts to improve or transform their processes, and they need help!  That’s true for commercial, government, and not-for-profit enterprises, of all sizes. Why? Because organisations must understand what they do, and how they do it, if they are to improve in a sustainable way. Studying business processes reveals what an organisation really does (or should do) to deliver value, how it does it now, and how it will do it in future.  

It sounds straightforward, but in practice, organisations struggle with their process change efforts. Common problems are:

  • Focusing on fragments of a process instead of identifying a true end-to-end business process;
  • Ignoring the inherent resistance to “process;”
  • Failing to use a compelling approach to depict processes and their issues;
  • Mapping (or modelling) them in a way that is either trivial, or incomprehensible to mere mortals;
  • Not performing the holistic analysis and redesign that is necessary for sustainable change.

This presentation will provide immediate guidance in getting past these difficulties with a mix of proven techniques, practical frameworks, and savvy tips, all backed up with real-life examples from a variety of disciplines. It covers methods for introducing business process concepts, gaining the support of colleagues, discovering and scoping true end-to-end processes, modelling processes, and completing a holistic assessment leading to effective redesign.

Highlights include:

  • What a business process really is, why they are so often misidentified, and the consequences;
  • How to make the need for process improvement compelling yet blame-free;
  • Why bottom-up techniques for process discovery are usually more effective than top-down ones;
  • “Flow first, detail later” - the basics of “human-oriented” process mapping;
  • Stakeholder and enabler-based methods for ensuring the new process isn’t worse than the old one. 


Alec Sharp
Senior Consultant and Founder
Clariteq Systems Consulting Ltd.

Alec Sharp has managed his consulting and education business, Clariteq Systems Consulting Ltd., for over 30 years. Serving clients from Ireland to India, and Washington to Wellington, Alec’s expertise includes facilitation, strategy development, business analysis, data management, and, of course, business process change. In addition to an active consulting practice that keeps him up-to-date on real world issues, he conducts top-rated workshops and conference presentations on these topics globally – on five continents last year alone! Alec is the author of “Workflow Modeling, second edition” (Artech House, 2009) which is widely used as a consulting guide and MBA text, and is a best-seller in the Business Process Management field with a “5 star” rating. He was also the sole recipient of DAMA’s 2010 Professional Achievement Award, a global award for contributions to the Data Management field. 

Contact Alec –  


Check-in 12:00 – 12:30
Lunch 12:30 – 1:30
Presentation 1:30 – 3:30 


ARMA Vancouver Members: $45 (early bird) / $65 (regular)
ARMA International Members: $55 (early bird) /$75 (regular)
Non-ARMA Members: $75 (early bird) / $90 (regular)
Early bird registration ends on January 24, 2014

The cost of lunch is included in the registration fee. Please specify at  time of registration if you require a vegetarian meal or have food allergies (e.g., nuts).

Pear Tomato Salad, Pearl Bocconcini Cheese, Young Lettuce Salad & Micro Basil, Sun-Dried Tomato Vinaigrette


Freshly Baked Rolls and Butter


Pear Tomato Salad, Pearl Bocconcini Cheese, Young Lettuce Salad & Micro Basil, Sun-Dried Tomato Vinaigrette


Vanilla Panna Cotta, Raspberry Gelée, Fresh Berries


Coffee, Decaffeinated Coffee 
and Assorted Teas

NOTE:  Personal information is gathered for registration and collection purposes only.  Personal data is kept strictly confidential and will not be shared with others. 

Pre-registration is required for this event.

Payment Options Available:

Online payment by credit card  OR  pay at the door by cash or cheque only.

(No credit cards accepted at the event.)
Cheques payable to "ARMA Vancouver Chapter", no HST applicable.

Date & Time: Feb 20, 2014 12:00 PM to
Feb 20, 2014 03:30 PM
[America/Vancouver UTC -8]


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Location: Sutton Place Hotel
Salon Pommard
845 Burrard Street
Vancouver BC

Get Driving Directions
Registration Closes: Feb 18, 2014 11:30 PM

Event Coordinator:

ARMA Vancouver Chapter
866.577.3663 ext. 82
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