Books > Help Center > Memberships > Essentials of Membership > Administering members >  



How can members retrieve their password?

Members can retrieve their password as follows:

  1. Members can use the "Forgotten Account Information' section when renewing online to have the password emailed to them. They must use the exact email address associated with their membership.
  2. Members can also use the "Forget your password" section on the login screen to have the password emailed to them. They must use the exact email address associated with their membership.

Note: Passwords should be 8 characters or longer.




Was this information helpful?
Yes   No




Search Help Center

Today's Top 10 Articles
  1. How do I get email notifications of new members to come to me?
  2. How do I create a Custom Orders report?
  3. How do I archive a Pledge-a-thon waiver?
  4. How do I change the coordinator receiving copies of tax receipts?
  5. How do I add automated GiftTool RSS event feeds to my website?
  6. How do I process an extra payment in a calendar month for a recurring donor?
  7. 2012-02-29 - RSS feeds for your events
  8. How do I setup (or change) the storefront page?
  9. Why are there discrepancies between my GiftTool reports, my Google Analytics account and/or other web analytics solutions?