2014-04-09 - Include Questions within your Membership setup

Thanks to your feedback, we have launched new functionality to ask questions within the Membership service. With the new Ask Questions section:

• You can now easily create questions in your Membership setup.
• You no longer have to attach a Membership Survey to collect additional information (... saving yourself the $0.10 per survey completed!).
• When copying of a membership, the questions will be automatically copied to your new draft.
• Your staff can now change the answer if a member makes a mistake during the registration process.
• By tying the responses directly to a membership, the data collected can be more easily accessed.

Frequently Asked Questions

1. How do I replace a Membership Survey with the new Ask Questions functionality?
   
   Follow these instructions to replace an existing Membership Survey with the new Ask Questions functionality.

2. Where do I find the responses to these questions?
   
   The responses to these questions can viewed in the following places:

   • The confirmation email.
   • The Order Profile: locate the Member Profile, then click on the applicable Order ID number
   • The new Question Details report and the Total Orders report, located in the list of Membership Reports.
   • Answers can also be included in your Custom Reports.

3. Can the responses to the questions be changed after a member has completed their order?
   
   Answers can be edited from the BackOffice only. First locate the Member Profile, then click on the applicable Order ID number and click Edit Answers.