FAQ

How does GiftTool work?

Setting up your GiftTool services is easy; we do all the work for you! Just give us a call at 1.877.665.8665 or fill out the Request a Demo form for a free no-obligation quote. We will build your custom template to match your website's look and feel, create the first draft of your event, donation page, membership form or product to get you started, and integrate with your payment gateway partner to enable credit card processing. (Please note: If you have never processed credit cards online, opening a payment gateway account will take approximately 10 days once the partner has all your banking information.)

Once your account is set up, all you have to do is log into your account to adjust your settings; customize your donation pages, registration forms, eStore and eSurveys; and copy the links into your website. It's all very simple.

When a visitor to your site wants to interact with the service or make a credit card payment, GiftTool's secure servers authenticate the connection and securely receive the customer's credit card and personal information. After conducting a transaction, each customer is shown a confirmation screen and is sent a confirmation email. Registrants and shoppers receive a full listing of all selections made and amount totals. Donors will receive a "Thank you" message that your organization can customize.

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What are the benefits of using GiftTool?

The benefits of GiftTool's fully configurable, hosted ePhilanthropy and eCommerce solution are many:

Maintains your branding: Benefit from a comprehensive set of integrated eCommerce services that become a transparent extension to your organization's website, providing a custom look and feel - without a custom price. GiftTool will format all template pages to identically match your website with all navigation links.

Easy to customize and administer: With your secure password, you can easily customize your online pages and confirmation emails using the GiftTool Wizards. When satisfied with the look and functionality, launching the application is a straightforward process - simply add the links to your website. When requirements change in the future, you can easily modify the text or add new events, products, targeted giving programs, or memberships, etc. With a click of the button, changes will be instantly reflected when saved.

From your account, you can manage your monthly donors and your eStore order fulfillment. You will also be able to search for member or event registrant profiles -- viewing past transactions, updating contact information, and recording cheque payments to keep balance due reporting updated.

Comprehensive reporting capabilities: GiftTool provides a robust and user-friendly reporting system, which will enable your organization to easily view reports based on all of your online activities. The data is available for analysis at any time. You can download all data in a variety of Excel report formats for easy importation into other systems. You can even create your own custom reports to pull just the information you want, in the order you want it.GiftTool reporting can enhance your ability to track results and learn from past campaigns -- improving results over time. GiftTool reporting also provides a valuable audit trail of all online transactions and cancellations.

Robust, proven system that benefits from continuous upgrades: For over a decade, GiftTool has been providing online eCommerce services to a large variety of business and non-profit clients with a robust, proven hosted software system. From the onset, the GiftTool system has been built to handle an extremely high level of transaction volumes and concurrent users. Additionally, all GiftTool clients benefit from constant service upgrades and new features based on the requests of our many clients.

Secure, reliable online credit card processing: Enterprise-strength security is a critical component of GiftTool's business in order to protect the customers' credit card transactions & confidential information. GiftTool employs the latest encryption technology meeting the security standards of the Payment Card Industry (PCI) -- to ensure credit card payments are secure before, during, and after every transaction. Each transaction is encoded using 128-bit encryption and includes SHA1 one-way data encryption, inbound / outbound state packet filtering, and permission-based application level security. GiftTool is able to seamlessly connect to a variety of payment gateway / internet merchant account solutions (in many currencies).

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How much does it cost to use GiftTool?

GiftTool strives to keep its costs low and pass on the savings to you. We structure our pricing for all our services with low upfront & maintenance costs, and variable fees that are discounted as your volume grows.

GiftTool will format your template page to identically match your website with all your navigation links. You pay a one-time setup fee of only $250 per service (receive a discount when you setup 2 or more services at once).

In addition to a small monthly fee, GiftTool charges a flat rate of $0.99 per transaction which is discounted for larger volumes. A credit card administrative fee of $0.24 will be applied to each credit cards transaction, plus the credit card fees charged by your internet merchant account gateway.

Your organization does not need to sign on for all services at once; instead you can expand your use of GiftTool services as your needs grow. Furthermore, your organization is not locked into a lengthy contract period -- our user agreement is a simple arrangement allowing you to cancel any service with 1-month's notice. There are no extra hidden costs for training, support or maintenance. And given the integrated modular approach of GiftTool, it's a simple process to ensure scalability and add new functionality as needed.

For more details please contact us toll free at 1.877.665.8665, fill out the contact form, or email us at .

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How do I receive my funds?

Your GiftTool services may be connected to an internet merchant account gateway solution of your choice, which will handle the final processing of the credit card transactions, disbursing any funds collected directly to your bank account. Disbursement can occur on a weekly or daily basis depending on your merchant account provider. At the end of every month, GiftTool will send you an invoice for your GiftTool service fees.

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Why can't I do this myself?

The investment and technical expertise required make the cost of setting up a service like GiftTool prohibitive for most small businesses, organizations & non-profits. The price of labour, equipment and secure internet connections would likely be more than your online revenues and donations. And as with all online credit card transactions, security is a serious concern. GiftTool employs computer security experts so you don't have to. Our specialists ensure that GiftTool is always using the latest in security technology. Please see GiftTool's Security Policy for more information.

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What do you do with the customer information you collect?

Short answer: Nothing. We store customer information only for accounting and legal purposes. You can access all of the information we store about any one of your customers (except their credit card information) and download it as a Microsoft Excel file to add to your database. Please see GiftTool's strict Privacy Policy for more information.

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Don't see an answer to your question?

Please contact us toll free at 1.877.665.8665, fill out the contact form or email us at .

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