Books > Help Center > Memberships > Essentials of Membership > Administering members >  



How do I cancel a membership and issue a refund?

To change a Membership order, you must cancel the complete order and have the person re-register with the correct information.

Cancelling a transaction is a two step process. You can ignore step 1, if this is not a credit card transaction.

  1. To refund the Credit Card Holder: Login to your your Payment Gateway account handling the behind-the-scenes credit card processing, find the credit card transaction, and reverse the charge on the person's credit card.
  2. To cancel the transaction in your GiftTool database: Send an email to support@gifttool.com with the order ID, transaction date, customer's name, and the transaction amount. We will adjust your database within 2-5 business days.

Alternatively, if you wish to avoid the additional transaction fees associated with cancelling a transaction or if this is a free membership registration, you can simply change the expiration date & archive the membership.

Learn more about cancelling transactions for other services: Event RegistrarDonations, Pledge-a-thon, Shopping Cart.




Was this information helpful?
Yes   No




Search Help Center

Today's Top 10 Articles
  1. How do I use Copy to create a new survey or test?
  2. How do I use Copy to create a new membership registration form?
  3. How do I change a delivery schedule?
  4. What happens if I forget my user name and password?
  5. How do I reconcile the money deposited in my bank account?
  6. How do I register faxed or phoned in orders?
  7. How does the credit card payment process work?
  8. How do I change a membership registration form?
  9. 2008-03-25: Track all GiftTool pages through Google Analytics
  10. How do I view event summary reports?