Can I process faxed registrations with a credit card but no security code?
As an online event registration system, GiftTool protects your customer's security by insisting on the use of a CVV2 security code. Nevertheless, you can process event registrations received by fax or in the mail, with a credit card but without the security code, by following this two step process:
- Login to your Payment Gateway account and manually process these transactions, keeping note of the authorization code.
- Disable the "Pay at the door" option shown to the public:
- Click Registrar > Manage Events > Change > Payment Options
- Make sure the box beside "Allow payment on site" is unchecked. It is important to make sure this option is unchecked so that this is not displayed to the public.
- Delete the text "Pay at the door:" and replace it with "We have successfully processed your credit card payment. Thank You." (or something similar so that you know this was manually processed by your staff).
- Click Save as Active.
- Now your staff can manually process the registrations through GiftTool:
- Click Registrar > Administration: Registrants > click the tab marked Manual Registration.
- Complete the event registration form. This will look like your public page, except you can see the hidden registrant types, along with all payment methods.
- On the final payment page, make sure to select the last payment option for "We have successfully processed your credit card payment. Thank You."
- Finally, to keep the Balance Due up-to-date, record within GiftTool the receipt of these payments:
- Click Registrar > Administration: Registrants
- Search for the registrant and click Profile.
- Within the Profile, click Offline Payments in the Event Order Transactions area.
- Record your offline payment.
- Enter the initials or name of the person recording the payment.
- Add the payment gateway authorization code.
- Click Submit to save changes when done.
- The Balance Due for this registrant will be adjusted by this amount.
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