Welcome to the new expanded & updated Help Center where you can find tips and video tutorials on using GiftTool, as well as, answers to frequently asked questions.

You can navigate each chapter listed in the left column to view a list of topics.  Or search for specific keywords in the search box on the right.

Below are just a few FAQs that may interest you ...

• General Topics
  • Which video tutorials are currently available?
  • How do I create a Custom Orders report?
  • How do I update the email notification for each service?
  • How do I setup Google Analytics tracking for my GiftTool pages?
• Donations
  • FAQs for the new Donation Appeal forms
  • How do I create a Custom Orders report for One-Time Donations only?
  • How do I create a Custom Orders report for Recurring donations only?
  • How do I remove my question prefacing the answer in the "Other 1" column of my Excel report?
• Event Registrar
  • FAQs for the new Ask Questions section in the Event Registrar
  • How do I create a Custom Orders report for a single Registration or Session Option for my event?
  • How do I create a Custom Orders report for event registrants with a Balance Due?
  • How do I remove my question prefacing the answer in the "Other 1" column of my Excel report?
• Pledge-a-thon
  • How do I handle family registration for my Pledge-a-thon?
  • How do I create a Custom Orders report for offline pledges made to my Pledge-a-thon?
  • How do I create a Custom Orders report for participants attending my Pledge-a-thon?
  • How do I remove my question prefacing the answer in the "Other 1" column of my Excel report?
  • How do I automatically pull Pledge-a-thon fundraising data from GiftTool to my application or website with a data request?
• Shopping Cart
  • What report will display my available inventory levels?
  • How do I sell electronic items for instant download?
  • How do Discounts, Promotional Codes & Surcharges work?
• Memberships
  • How can members retrieve their passwords?
  • Can a member renew for a different Membership Type?

Like the new online help topics? Let us know what you think, by sending us feedback. On the bottom of any topic, just complete the Was this information helpful? section.