Books > Help Center >
Event Registrar
> Essentials of Event Registrar > FAQs >  



Why do I get an error when testing the registration page?

If you get an error on the registration page after entering the personal information and clicking submit, then it is likely that your Registrant Type is not correctly setup.

You can fix the problem by creating or resetting the Registrant Type to show on the registration form to the public.

  1. Click Registrar to view the Main Menu of this service.
  2. From the Setup section, click Manage Events.
  3. Click Change next to the event you would like to modify.
  4. Click Registrants (light blue tab):
    • Click Change beside the name of your Registrant Type and select “Show: On registration form [Public]”
    • Or, if there are no Registrant Types appearing in your list click the blue "Add Registrant Type" button to create one, making sure to select "Show: On registration form [Public]”. You will also need to add a price to any Registration Options, Session Options, or Additional Items available for purchase by this Registrant Type.
  5. Click Save as Active.

This will resolve the problem. You will need to paste the event link into a fresh browser to view your changes.




Was this information helpful?
Yes   No




Search Help Center

Today's Top 10 Articles
  1. How do I setup my account for eTax Receipts?
  2. Adding a video using the HTML Editor
  3. How do I archive a membership?
  4. How do I create a membership waiver?
  5. How do I restore an archived department?
  6. Why was this transaction declined?
  7. How do I create an independent survey or ballot?
  8. How do I view or modify a member order profile?
  9. Using the HTML editor
  10. Hosting a secure image