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The Basics of Your GiftTool Account
Account Management
How do I update my contact information for the master account?
How do I update the contact information for individual services?
How do I change my mailing or billing address?
Can I login to two GiftTool accounts at the same time?
Active and Inactive GiftTool Services
How do I add another GiftTool service?
How do we stop incurring monthly fees from GiftTool?
How do I cancel my GiftTool account?
How do I cancel the subscription to one of my services?
If you have more than one GiftTool account ...
How do I reactivate a cancelled GiftTool service?
What are the letters for in the Order ID numbers?
How do I contact GiftTool Support?
Invoices
How do we pay our bills?
How can I view & print an invoice?
Accessing Your Account
Username and Password
How do I change our user name or password?
I am having difficulty logging into GiftTool
What happens if I forget my user name and password?
What do we do to prepare for a staff change?
Security
Is GiftTool PCI compliant?
Does GiftTool encrypt personal and credit card information in transit?
Where are GiftTool servers located?
Common features across all services
Why did we not receive the confirmation email?
Using the HTML editor
How do I format text using HTML tags?
Adding an image using the HTML Editor
Adding a video using the HTML Editor
Adding a clickable link using the HTML editor
Creating a table within the HTML editor
Hosting a secure image
Uploading an image
Why am I having difficulty uploading a JPG photo?
Why can't I view the PDF document?
Why can't I view the Excel reports?
How do I hide, cut or move columns in an Excel spreadsheet?
How do I remove the questions preceding the answers in Excel?
How do I split the content of a cell in my Excel spreadsheet into multiple cells?
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Today's Top 10 Articles
How do I modify the CSS used for memberships?
How do I restore a waiver that has been archived?
How do I add a product link to a web site?
How do I create a Pledge-a-thon?
How do I change the Tax Receipt setup?
How do I restore a donation appeal form that has been archived?
Why are there discrepancies between my GiftTool reports, my Google Analytics account and/or other web analytics solutions?
Can participants register without an email address?
How do I delete a participant?
